FAQs

Gift Card Basics

How do I order a Gift Card or an E-Gift Card?

Ordering a Gift Card or an E-Gift Card through woohoo.in is easy. Once you select your favourite brand, select the card type. You can choose from Gift Card, E-Gift Card or Gift Voucher. Enter the denomination and quantity you wish to purchase. Click on the "Buy now" button and you will be directed to the Checkout page. In the Checkout page you just need to enter the billing, shipping details and choose the suitable payment mode to complete your purchase.

Where are these Gift Cards accepted?

Usage of a Gift Card or an E-Gift Card is dependent on the brand's Terms and Conditions. Gift Cards are accepted in all the participating retail outlets of a particular brand. Any limitations or special cases will be specified in the 'Terms & Conditions' tab on the particular Gift Card.

Can Gift Cards or E-Gift Cards be recharged after purchase?

The recharge of the Gift Card is dependent on the brand's terms and conditions. If allowed, recharge can be done through any participating retail outlet of the brand that's located in your city.

E-Gift Cards cannot be recharged.

Does a Gift Card have an expiry date?

Gift Cards or E-Gift Cards typically have a validity period of 3 to 12 months. However, the validity period might change according to the brand or retailer.

Take a look at the Terms & Conditions provided in the product page before you buy the item and proceed to the payment portal.

How can I update the card balance of gift cards in my Woohoo Account?

Card balance can be updated in 3 simple steps.

1. Login to woohoo, check 'Your account'

2. Click on the respective gift card for which the balance needs to be updated.

3. Click on refresh button available on the card. Balance will be updated.

How many Gift Cards can I order in one purchase?

You can order upto 10 units in one purchase. In the product details page, enter the required units in the quantity field.

Corporate bulk orders for festive occasions are common. For corporate gift cards, you can also contact our sales team at support@woohoo.in.

Are there any terms and conditions involved?

The terms and conditions for each brand Gift Card or E-Gift Card can differ, so review the Terms and conditions and overall details before you choose a Gift Card. This will give you a very clear idea and help you with your decision.

What do I do if my Gift Card is stolen/ there is fraud detected in relation to my Gift Card?

In the event of loss or theft of card or authentication data or in the event of any fraud/abuse being detected, the customer can send an e-mail at support@woohoo.in or call us at 080 6980 6393 during the business hours (9 am - 11 pm) or send their complaints through post to the address given below which will then be taken up for resolution by customer support:

Customer Service Team,
Pine Labs Pvt. Ltd
No. 111,1st Floor, “Brigade Manae Court”, Industrial Layout 5th Block,
Koramangala, Bangalore – 560 095

For our detailed Grievance Policy Click here

To report a fraud/ Unauthorized transaction , Click here

What is the difference between a Gift Card & a Gift Voucher

Are there any minimum security requirement/precautions that I would need to take in respect of the Gift Cards?

You shall, at all times, keep the passwords that are created by you or your customers/beneficiaries on the Website, and the Gift Card Pin, strictly confidential and not reveal the same to any person or entity.

Payment Options

How do I pay for a gift card?

We support different modes of payment, including credit cards, debit cards and internet banking.

Check the payment options in the "Check out" page. 

Are there any hidden charges or taxes?

At woohoo.in, you pay the price that's mentioned in the checkout page – that's all.

There are absolutely no hidden charges or taxes and what you get is what you see.

Will I receive an invoice along with the order?

Yes, you will receive invoices with order.

An email regarding the sales invoice will be sent to the buyer soon after the purchase. You can use this invoice for future claims, if any.

Will I receive a confirmation after placing an order?

Yes, you will receive the confirmation through E-mail & also via SMS.

Whom do I contact for doubts related to payments?

For clarity on payment related issues, feel free to contact our support team at: 080 6980 6393

Or write to us at support@woohoo.in

Or chat with our customer care executive available on website.

Shipping Queries

How will the gift cards be delivered?

At woohoo.in, all Gift Card orders are packed with utmost care in attractive packaging. We have partnered with major courier companies like BlueDart, Delhivery, DTDC and with India Post etc. who take utmost care to deliver your gift card safely on time.

Can I get an international delivery?

Right now, woohoo.in operates exclusively in India and only local orders will be accepted. Keep checking this space for further updates about our delivery zones – you might be surprised someday!

What is the time taken for delivery?

The estimated time of delivery is 4-5 working days, however we deliver to many places much earlier.

Are there any shipping charges?

Yes. We charge a nominal handling fee of Rs.90 for all the physical orders. 

Order Status

How do I check the status of my order?

Every order placed in woohoo.in is provided with a unique order number. Your order number will be sent through email as soon as you place the order, along with the sales invoice.

Regular email updates will be sent regarding the status of your order.

Whom do I contact for enquiring about the status?

For detailed assistance and verbal reports about the status of your order, our customer support executives will be waiting for your call on  080 6980 6393.

Alternately, you can send a mail to support@woohoo.in.

Or chat with our customer care executive available on website.

Gift Card Refunds

Can I cancel my order?

Gift Cards/E-Gift Cards/Gift Vouchers once ordered cannot be cancelled. 

Will I get a refund if the wrong card is delivered?

If you find that the wrong Gift Card has been delivered to you, contact us immediately in order to get the issue resolved.

You can return the entire package (with the Gift Card intact & unused) within a period of seven days in order to get replacement. We have a no-refund policy what so ever.

You should notify us immediately if you find that the delivered package has been tampered with or soiled in any way so that it can be replaced.