These terms and conditions apply to all Voucher types listed in Paragraph 10 hereto (together, "Vouchers") issued by Pine Labs Private Limited (Pine Labs) under the brand name of Qwikcilver and co-branded with Amazon Pay (India) Private Limited ("Amazon Pay"). The Vouchers are semi-closed loop prepaid gift instruments. Pine Labs is a private limited company organized under the laws of India and is the issuer of the Vouchers. You may purchase the Vouchers through various options available on www.amazon.in, and also use Vouchers provided to you by third parties in the manner provided hereunder. By purchasing or using a Voucher, you are agreeing to and accept these terms and conditions.

1. Redemption Vouchers may only be redeemed toward the purchase of eligible products on www.amazon.in website or mobile application or mobile site thereof ("Amazon.in") and any other third party merchants that are enabled to accept eligible Vouchers. 'Eligible products' with respect to the Voucher would mean the restricted use case specific products or category specific products sold on Amazon.in or specific third party merchants, as defined under the Voucher variant in question as per the terms and conditions of the said Voucher. On purchase of the Eligible Product the balance from the applicable voucher type is deducted from the redeemer's "Your Vouchers". Any unused voucher balance will remain associated with the redeemer's "Your Vouchers" and applied to purchases, in order of restriction and earliest expiration date. If a purchase exceeds the redeemer's balance of eligible Voucher, the remaining amount must be paid by credit card, net banking, debit card or Amazon Pay Balance. No fees or charges apply to Vouchers. Pine Labs shall provide Voucher purchasers with information about the redemption status of Vouchers that they purchase or use. Certain merchants may provide you services only on the pre-condition that you allow us to hold balances in your Vouchers till the service completion by the merchant. However, your prior consent would be taken before holding such balances. In such cases, you agree and authorize us to: (i) hold balance in the Voucher until service completion; and (ii) fail the transaction if your Voucher has expired at the end of the services.
2. Limitations: Vouchers, including any unused or partially used Vouchers, will expire upon completion of one year from the date of issuance. You may request for revalidation of any expired Vouchers. Upon receipt of such request, the Voucher may be revalidated after due verification and subject to applicable terms and conditions. Vouchers may only be purchased in denominations of upto Rs. 10,000, or such other limits as Pine Labs may determine. Vouchers cannot be used to purchase other gift cards or vouchers types. Vouchers cannot be reloaded, resold, transferred for value or redeemed for cash. Except as provided hereunder or as per applicable law, amount in your Vouchers will not be refunded to you under any circumstances. No refund will be provided in cash, at any point of time. Unused Vouchers may not be transferred to another users account. No interest will be payable by Pine Labs on any Vouchers. Pine Labs make no representation or warranty that Amazon.in will always be accessible without interruption.
3. Fraud: Pine Labs is not responsible if a Voucher is lost, stolen, destroyed or used without permission. Amazon Seller Services Private Limited (together with Amazon Pay is referred to as "Amazon") will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Voucher is redeemed and/or used to make purchases on Amazon.in or its third party partner merchants.
4. Governing Law and Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of India. You, Pine Labs and Amazon each agree to submit to the exclusive jurisdiction of the courts at Bangalore. You agree to indemnify Pine Labs and Amazon for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these terms and conditions.
5. Limitation of Liability: NEITHER PINE LABS NOR AMAZON MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO VOUCHERS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A VOUCHER IS NON-FUNCTIONAL, YOUR SOLE REMEDY WILL BE THE REPLACEMENT OF SUCH VOUCHER. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
6. Password Security: You shall, at all times, keep the passwords that are by you strictly confidential and not reveal the same to any person or entity.
7. General Terms: Amazon.in conditions of Use apply to Vouchers. Pine Labs reserves the right to change these Voucher terms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law.
8. Qwikcilver Contact Information: Website address: www.qwikcilver.com
9. View your voucher transaction statement: https://amazonbal.qwikcilver.com
10. Type of Vouchers and Specific additional Redemption Conditions for each type of Voucher:
      Please note that Vouchers are not redeemable for purchase of eligible products for transactions made on Amazon Business (www.amazon.in/business).
    
    • 10.1 Amazon Shopping Voucher - Eligibility terms

      Amazon Shopping Voucher is INELIGIBLE for the following transactions:

      Digital	•Digital Subscriptions: Mobile Apps, video games, digital video subscriptions •Digital Books: Kindle-eBooks, audibles, digital test-prep •Digital Devices: Alexa, AWS devices
      Amazon Pay Categories	• Recharges: Mobile, DTH, Google Play, FastTag, Metro •Bill Payments •Ticket Bookings: Flight, Train, Movies, Bus •Investments & Insurance •Utilities: Gas Cylinders, Piped Gas, Subscriptions, Cable TV •Donations
      Gifting	•Amazon Pay Gift Cards •Add Money to Balance •Branded Gift Cards designated Semi-Closed Loop (SCLP) Instruments •Amazon Vouchers

      For more details refer to Shopping voucher eligibility FAQ.

    • 10.2 Amazon Prime Voucher -Terms and Conditions

      These terms and conditions apply to Amazon Prime Voucher issued by Pine Labs Private Limited (Pine Labs) under the brandname of Qwikcilver and co-branded with Amazon Pay (India) Private Limited ("Voucher").

      • The Amazon Prime Voucher is a prepaid payment instrument that can be used to purchase Amazon Prime memberships (3-month or 12-month memberships) or Amazon Pay Anytime Gift cards on Amazon in. The Amazon Prime Voucher has an expiry of 12 months from the date of activation, subject to applicable terms. An Amazon Prime Voucher cannot be transferred or cancelled once it is issued.
      • Credit and Debit Cards issued outside India cannot be used to purchase Amazon Prime Voucher.
      • Beneficiary of the Amazon Prime Voucher can apply the 13-digit numeric code on https://www.amazon.in/vouchers and add the voucher balance in his/her Amazon.in account.
      • Amazon Prime Voucher must be used only towards the purchase of eligible products mentioned above, on Amazon.in only. The Voucher including any unused Amazon Prime Voucher balance, expire one year from the date of issuance of the voucher.
      • Voucher cannot be transferred for value or redeemed for the cash.
      • Pine Labs, Amazon or their affiliates are not responsible if a voucher is lost, stolen, destroyed or used without permission.

      Redemption Conditions:

      • Can be used to purchase 3 months and 12 months Prime membership plans from Amazon.in.
      • Cannot be used to purchase Prime membership plans if customer has mobile carrier activated Prime subscription on the same Amazon account.. Prime subscription is a product offering of Amazon Seller Services Private Limited.
      • Can be used to purchase physical Amazon Pay Anytime Gift cards (inactive zero value gift card) from Amazon.in. Anytime Gift Cards are physical cards/ empty inactive zero value instruments that can be purchased by a customer and subsequently loaded using card, UPI, etc.. The redemption of the voucher would only be towards the cost of purchase of such physical card only. Amazon Prime voucher cannot be used to load value/balance into the Anytime Gift Card.
      • Cannot be used to purchase any other physical or digital product on Amazon.in including but not limited to the below:

      (i) Cannot be used to purchase products on 'Global Store' on Amazon.in, recharges, all kinds of bill payments, all kinds of ticket bookings and financial products on Amazon.in.

      (ii) Cannot be used to purchase Amazon Pay gift cards (pre-loaded) on Amazon.in

      • Cannot be used to pay for mixed item order if the order has at least one non-eligible item.
      • Amazon.in logo/trademark is an IP of Amazon or its affiliates and the Pine Labs trademark/logo is an IP of Pine Labs.
      • Amazon.in conditions of Use apply to Voucher. Pine Labs reserves the right to change these Voucher terms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law.
      • Vouchers are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 - 48 hours.
      • No returns and no refunds will be processed on gift cards, e-gift cards and vouchers.
      • For more details, refer to Amazon Prime Voucher eligibility FAQ.

    • 10.3 Amazon Fresh Voucher – Terms and Conditions

      These terms and conditions apply to Amazon Fresh Voucher issued by Pine Labs under the brand name of Qwikcilver and co-branded with Amazon Pay ("Amazon Fresh Voucher"). 

      • Amazon Fresh Voucher is a prepaid payment instrument that can only be used to purchase products listed on Amazon Fresh page on Amazon.in.
      • An Amazon Fresh Voucher cannot be transferred or cancelled once it is issued.
      • Credit and Debit Cards issued outside India cannot be used to purchase Amazon Fresh Voucher.
      • Beneficiary of Amazon Fresh Voucher can apply the 13-digit alpha numeric code on https://www.amazon.in/vouchers and add the voucher balance in his/her Amazon.in account.
      • Amazon Fresh Voucher (including any unused Amazon Fresh Voucher balance) has an expiry of 12 months from the date of activation, subject to the applicable terms.
      • Amazon Fresh Voucher cannot be transferred for value or redeemed for cash.
      • Pine Labs, Amazon Pay or their affiliates are not responsible if an Amazon Fresh Voucher is lost, stolen, destroyed or used without permission. 
      • Amazon Fresh Vouchers are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 - 48 hours
      • Amazon.in logo/trademark used on Amazon Fresh Voucher is an IP of Amazon Pay or its affiliates and the Pine Labs trademark/logo used on Amazon Fresh Voucher is an IP of Pine Labs. 
      • Pine Labs reserves the right to change these Amazon Fresh Voucher terms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law.

      Redemption Conditions: 
      Amazon Fresh Voucher cannot be used to pay for mixed item order where items not listed on Amazon Fresh page and items listed on Amazon Fresh page are being purchased together.

      For more details refer to Amazon Fresh voucher FAQ.